Frequently Asked Questions
Yes, we do! We will be happy to work with you to get your old medical data transferred into our software. After signing up, contact our support team, and they will help you collect the data and upload it in the correct format in the new software.
If you have auto-billing (a monthly membership/charge) set up with a business on this app, you can view, update, and reactivate that cadence all within your account.
You can edit information like password, email address, and name (among other things) from within your account. First, sign in to your profile. Next, select the “sign-in” button in the upper right corner of the screen and follow the prompts to enter your email address and password. Once you are logged in, select the icon in the upper right corner of the screen and select the “my profile” option. You can then select the “update info” link to edit anything on that page. Save your changes, and you are done.
No, your clients do not have to make phone calls to cancel or reschedule an appointment. Calling you entirely depends on them. When an appointment is canceled, we email both the provider and patient when an appointment is canceled or rescheduled. The same appointment can be booked at a different day or time.
Our technical support team is responsible for ensuring that the software we have given you runs smoothly at its best ability. In addition, training is required to help you learn how to use the application. Both support and training are separate. Your convenience is our responsibility.
We give you Practice Management software that gives you visibility to all of your work alongside all client interactions in one place. This helps you to make faster, better-informed decisions to manage your staff at peak capacity.
You may request your live, personalized demo on our website, or you can contact us at contact@myconnectcenter.com
The maintenance fee is included in the package of your virtual practice purchases. Our technical support is purchased either monthly or annually.
For the best experience, we recommend utilizing Google Chrome or Mozilla Firefox. Our doctor portal can optimize the most recent versions of the following browsers: 1.Chrome, 2.Firefox, and 3.Safari.
Our portal connection is entirely secure. The information shared from our electronic medical records software is kept safe under HIPAA. We believe providing security is the first step towards building relationships.
Our systems are robust and comprehensive tools perfect for engaging patients and keeping offices running smoothly. As healthcare providers, you understand the importance of streamlining communication to get the most out of every encounter. Empower your consumers by providing them with the tools necessary to take charge of their care. Boost productivity in the office and improve workflow with an integrated, user-friendly interface that allows secure access to patient information.
With our doctor portal, we help you increase patient satisfaction while alleviating administrative tasks for your staff. As a result, your patients will feel more connected & your staff will feel the ease of a lighter workload.
While communicating via text messages, the main concern for anyone would be if somebody took screenshots of them. With the use of our applications, patients or providers do not have to worry about this. We would suggest not keeping your mobile application with other devices while doing this because your texts can pop somewhere else.
Yes. You have an option to share your prescriptions and test reports with your doctor via text messages.
You do not have to worry. All your queries will be heard by doctors. Stay patient, and our doctors will provide you with sufficient time.
Online doctors on this app are trained to provide you with sufficient time so that they can understand your problems in detail. After this, they provide you with a care plan.